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Negotiation in a Virtual Workplace
Duration
1 Day
Course
ITMG-257
Available Formats
Classroom Training, Online Training
Course Description
Overview
Negotiation is a fundamental component of business regardless of the business environment. Negotiation success is best achieved by mastering not only the negotiation process, but also the delivery mechanisms used to facilitate the discussion.This Negotiation in a Virtual World course is designed to provide the knowledge, skills, tips and tricks needed to maximize the ability to successfully negotiate, both in-person and working virtually, with others to meet desired business and career objectives. This class combines negotiation strategies, tactics and techniques within the context of a virtual world.
Objectives
Upon completion of the Negotiation in a Virtual World course, students will be able to:
- Understanding and use key negotiation strategies and tactics
- Combine negotiation concepts and virtual communication concepts to maximize negotiation effectiveness and success
- Strategically define which negotiation approach and style to use based the players and circumstances
- Properly prepare for upcoming negotiations
- Defend themselves against people who use unethical negotiation tactics
Audience
- Professional of all levels and job type
Prerequisites
-
None
Topics
1. Purpose of Negotiation
- What Is negotiation?
- Negotiation at work and home
- Why people hate to negotiate
- Overcoming dislike of negotiation
- Finding your own style
- Conditions needed for successful negotiation
- Willingness to negotiate
- Ability to negotiate
- Differences between in-person and virtual negotiation
- Avoidance
- Accommodating
- Assertive
- Aggressive
- Win-Win, Win-Lose, Lose-Win
- Distributive vs. Integrative negotiation
- Interest centric
- Competitive vs. Cooperative
- Influence-based negotiation
- Needs vs. Wants
- Power of the parking lot
- BATNA
- ZOPA
- Virtual implications of these approaches and concepts
- Value of preparation
- Ways to properly prepare for your next negotiation
- Virtual preparation strategies and tactics
- Ready-to-use negotiation strategies
- Common mistakes to avoid
- Tough negotiation tactics and how to defend against them
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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