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55342 Supporting and Troubleshooting Windows 11

This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
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macOS Support Essentials 14 (Sonoma)

macOS Support Essentials 14 is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sonoma, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Sonoma to setting-up network services. This course covers updated system utilities and new features in macOS Sonoma: • Widgets • Safari and Enhanced Private Browsing • Privacy Updates • Accessibility Updates • Screen Sharing Updates • And more! This course includes the following content: • Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more • Focused lessons that take you step by step through practical, real-world tasks
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Evolving into the Manager Role

In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
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PowerPoint - Part 1

By exploring the vast array of features and functionality contained within PowerPoint, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will use PowerPoint to begin creating engaging, dynamic multimedia presentations. The course material will also enable you to access and effectively utilize many web-based resources provided with your Office subscription. This includes brief coverage of key skills for using PowerPoint for the Web and OneDrive. Helpful notes throughout the material alert you to cases where the online version of the application may function differently from the primary, desktop version.
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Project Communications and Stakeholder Management

This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful project. Participants will apply all course principles to a work-related case study taken directly from their work environment. NOTE: This course will earn you 14 PDUs.
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Change Management Foundation

Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.
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Microsoft Dynamics 365 Fundamentals (CRM)

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
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PMI Agile Certified Practitioner

For many organizations, business success and even survival hinges on embracing an Agile mindset. Continuous delivery of value, an unwavering customer-centric perspective, and the ability to respond and adapt to change characterize many of today’s best performing organizations. Even if not formally implementing a specific approach, Agile practices are often employed in more traditional organizations competing in today’s disrupted, hyper-dynamic business environment. This exam prep course provides a solid foundation for anyone seeking to develop fluency in Agile concepts, terms, and practices as well as the necessary knowledge to be prepared for the PMI Agile Certified Practitioner (PMI-ACP)® exam. This course covers the values and principles articulated in the Agile Manifesto, as well as the values of key Agile frameworks and methods, including Scrum, XP, and Lean. Our 2-day PMI-ACP exam prep course, with successful completion of an online mock exam, satisfies the 21 hours of formal education required to sit for the certification exam.
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ITIL4 Foundation

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system.
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Managing Conflict

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
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AWS Architect

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.
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AWS Developer

Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.
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IBM Cognos Analytics Author

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.
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IBM Cognos Analytics Modeler/Developer

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.
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IBM Mainframe Application Developer

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.
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IBM z/OS System Operator

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.
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IBM z/OS System Programmer

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.
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ITIL Foundations

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
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ITIL Intermediate

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
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Java - Core

With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.
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