title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.
ITIL 4 Specialist: Collaborate, Assure and Improve
Course Description
Overview
This 3-day ITIL 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4's five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
Objectives
The ITIL 4 Specialist: Collaborate, Assure and Improve course enables professionals to:
- Understand the key concepts of the CAI practices.
- Understand the processes of the CAI practices.
- Understand the roles and competences of the CAI practices.
- Understand how information and technology support and enable the CAI practices.
- Understand the role of partners and suppliers in the CAI practices.
- Understand how the ITIL capability model can be used to develop the CAI practices.
- Understand how the ITIL guiding principles support the CAI practices.
Audience
Candidates taking the ITIL 4 Specialist: Collaborate, Assure and Improve qualification.
Prerequisites
The candidate must have passed the ITIL 4 Foundation examination.
Topics
The Global Knowledge ITIL 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:
- Introduction to the CAI practices
- Relationship Management (RSM)
- Introduction to Relationship Management (RSM)
- Value Streams and Processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
- Supplier Management (SM)
- Introduction to supplier management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
- Service level management
- Introduction to service level management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
- Continual improvement
- Introduction to continual improvement
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
- Information security management
- Introduction to Information security management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
Related Courses
-
ITIL® 4 Awareness for Decision Makers
ITIL-410- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
-
ITIL® 4 Overview
ITIL-415- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
Course Added To Shopping Cart
bla
bla
bla
bla
bla
bla
Self-Paced Training Terms & Conditions
Sorry, there are no classes that meet your criteria.
Please contact us to schedule a class.
STOP! Before You Leave
Save 0% on this course!
Take advantage of our online-only offer & save 0% on any course !
Promo Code skip0 will be applied to your registration