ITIL® 4 Leader: Digital And IT Strategy (DITS)

 

This module is for IT and business directors, heads of departments, aspiring C-Suite professionals, and other senior business leaders across the organization who are looking for guidance that will help them:

• Craft a digital vision.
• Develop a cross-organizational digital strategy.
• Strategically manage risk.
• Drive organizational change.
• Survive and thrive in a VUCA environment.

To take this module, candidates must hold either: ITIL 4 Foundation Certification OR Managing Professional Certificate AND Candidates must be able to demonstrate that they have a minimum of three year’s managerial experience.
 

Module 1: Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities

• the ITIL guiding principles to all aspects of Digital and IT Strategy

Module 2: Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes

• the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy, and Business Models, Digital and IT Strategy, Product Management and Service Management
• the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Module 3: Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

• environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

Module 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

• how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is
• how to apply DITS in managing VUCA environments
• and compare three levels of digital disruption
• how an organization's position in a particular market or industry is influenced by a number of factors
• a digital positioning tool to determine the appropriate position for a digital organization

Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence

• how to apply different approaches to achieve customer/market relevance
• how to achieve operational excellence in the four dimensions of service management
• the financial aspects of Digital and IT Strategy
• strategic approaches for digital organizations

Module 6: Understand the risks and opportunities of Digital and IT Strategy

• the concept of risk management in the context of a digital organization
• the context of Digital and IT Strategy, explain how to identify risk and assess risk
• the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
• the concept of innovation, including its key elements and techniques
• techniques to develop and maintain a culture of innovation

Module 7: Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

• how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
• how to define and communicate a vision and a strategy
• how to use business cases to advocate for a Digital and IT Strategy

Module 8: Understand how to implement a Digital and IT Strategy

• how to define operating models for digital organizations
• the major skills required of leaders in a digital organization
• different approaches to strategy coordination and implementation
• approaches to POM
• how to assess the success of a Digital and IT Strategy
• the typical activities of a digital transformation program