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Excellence in Technical Customer Service
Kursbeschreibung
Übersicht
This Excellence in Technical Customer Service course is designed to provide students with the skills necessary to interact with customers in a positive and professional manner. In this course, students will apply important principles and skills they can use as a technical customer service representative. This course is taught with structured hands-on activities.Kursziele
- Meet the customer
- Diagnose the customer's issue
- Deliver solutions
Zielgruppe
- Business Users
Voraussetzungen
- Basic Customer Service Skills
Kursinhalt
- Be a “People Person”
- Represent Your Company
- Relate to the Customer
- Deal with a Customer's Misrepresentations
- Determine the Customer's Need
- Troubleshoot the Customer's Problem
- Finalize the Solution
- Educate the Customer
- Deliver Bad News
- Achieve Performance Standards
- Close the Contact
Weiterführende Kurse
-
IT Help Desk Service in a Virtual World
ITMG-261-MX- Dauer: 0.25 Day
- Lieferformat: Classroom Training, Online Training
- Preis: 450.00 USD
-
Building Customer Experience with a little bit of pixie dust (Based on ©DISNEY'S approach to Quality Service)
SSMG-200-MX- Dauer: 2 Days
- Lieferformat: Classroom Training, Online Training
- Preis: 240.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
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