title
Bitte nehmen Sie sich einen Moment Zeit, um dieses Formular auszufüllen. Wir werden uns so schnell wie möglich mit Ihnen in Verbindung setzen.
Alle mit einem Sternchen (*) gekennzeichneten Felder sind Pflichtfelder.
Excellence in Technical Customer Service
Dauer
1 Day
Kurs
OLEK-135-MX
Verfügbare Formate
Classroom Training, Online Training
Kursbeschreibung
Übersicht
This Excellence in Technical Customer Service course is designed to provide students with the skills necessary to interact with customers in a positive and professional manner. In this course, students will apply important principles and skills they can use as a technical customer service representative. This course is taught with structured hands-on activities.Kursziele
Upon completion of the Excellence in Technical Customer Service course, students will be able to:
- Meet the customer
- Diagnose the customer's issue
- Deliver solutions
Zielgruppe
- Business Users
Voraussetzungen
- Basic Customer Service Skills
Kursinhalt
- Be a “People Person”
- Represent Your Company
- Relate to the Customer
- Deal with a Customer's Misrepresentations
- Determine the Customer's Need
- Troubleshoot the Customer's Problem
- Finalize the Solution
- Educate the Customer
- Deliver Bad News
- Achieve Performance Standards
- Close the Contact
Weiterführende Kurse
-
IT Help Desk Service in a Virtual World
ITMG-261-MX- Dauer: 0.25 Day
- Lieferformat: Classroom Training, Online Training
- Preis: 450.00 USD
-
Building Customer Experience with a little bit of pixie dust (Based on ©DISNEY'S approach to Quality Service)
SSMG-200-MX- Dauer: 2 Days
- Lieferformat: Classroom Training, Online Training
- Preis: 240.00 USD
Benötigen Sie Hilfe?
Rufen Sie uns gebührenfrei an unter +420 228 881 687 oder senden Sie uns eine E-Mail an info@learnquest.com
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
Course Added To Shopping Cart
bla
bla
bla
bla
bla
bla
Self-Paced Training Terms & Conditions
??spvc-wbt-warning??
??group-training-form-area??
??how-can-we-help-you-area??
??personalized-form-area??
??request-quote-area??
Es gibt leider keine Kurse, die Ihren Kriterien entsprechen.
Bitte kontaktieren Sie uns, um einen Kurs zu vereinbaren.
STOP! Before You Leave
Save 0% on this course!
Take advantage of our online-only offer & save 0% on any course !
Promo Code skip0 will be applied to your registration
Nothing yet
Purchase Information
??elearning-coursenumber?? ??coursename??
View Cart